By Amaya Morales
Week 2 of online classes got off to a bumpy start as professors and students failed to connect via Zoom on Monday morning.
As the Zoom connectivity issues became apparent, students and faculty received an email Tech Alert regarding the matter at 9:59 a.m.
Manish Wadwha, the university director of academic technology, said via email that “Zoom has announced that some users may currently be experiencing issues.”
“We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them,” Zoom said, via its website.
By 11:23 a.m., Wadwha sent a follow-up email updating the FDU community that Zoom was “deploying a fix across [the] cloud. Service has been restored already for some users.”
Users could track detailed progress on Zoom’s Twitter account. At 12:44 pm, Zoom tweeted that “everything should be working properly now!”
This tweet was followed by a retweet from Zoom’s CEO, Eric S. Yuan, who apologized for the service disruption that affected many of the company’s customers.
This service disruption created delays for students in schools and colleges across the country. The New York Times reported that Zoom is a “critical lifeline for many schools, companies, and local governments.”
Since the rise of the COVID-19 pandemic in the United States, it is reported that hundreds of millions of people use Zoom compared to 10 million users in 2019.
Art by Amaya Morales.